Store Policy

All Australian Grooming Products for Show Dogs

At Plush Puppy USA, customer satisfaction is a priority. If you are unsatisfied or received the wrong item, you may return any unopened/unused item for a full refund of the product within 30 days of the shipment date. Any used items will be a pro-rated for a refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by a copy of the invoice or packing slip. When you return an item, please indicate the reason for the return. Please take as much care in returning the items. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear within 30 days of receiving the package.

Your invoice will indicate where you need to send your return. In general, though, you may return merchandise to:

Plush Puppy USA
3724 Sweet Road
Jamesville, NY 13078
phone: 315-682-0939

If you have any questions regarding your order, please feel free to contact us at:
phone: 315-682-0939